Shipping

 New Zealand Shipping

All New Zealand orders are shipped via Post Haste. Shipping costs are calculated at checkout.

Australia Shipping

All Australia orders are shipped via DHL. Shipping cost is a flat fee of $20 NZD.

How long does it take to arrive?

When you place an order on our online store, you will receive an order confirmation email.

Once your order has been paid and is ready to ship, we will notify you again via email, along with your tracking number, so you can track the status of your bag. 

All parcels are sent from our headquarters in Auckland, NZ, so the time varies for delivery depending on your location.

Estimated New Zealand delivery times:

• Standard Shipping: 2-5 Business Days

Estimated Australia delivery times:

• Express Shipping: 1-5 Business Days

Delays with Post Haste and DHL are out of our control, and on occasion, your parcel may take longer than the allocated times above.

 

Lost Parcels

We do not take responsibility for lost parcels (whether the package being sent to the buyer, or back to our Headquarters for an exchange/return). However, we will work with you to identify where your parcel may have ended up. To minimise the risk of a parcel being lost, we encourage customers to double-check that they have entered the correct address during checkout. If a parcel is lost, it is the buyers responsibility to lodge an investigation through Post Haste on the whereabouts of your parcel. We will provide any information required which we can recover, including tracking number (which you will receive in an order confirmation).